Tandartspraktijk i-Dental Rotterdam | Tandarts.nl (2024)

Patient care was poor, I went to get the glue of my retainer fixed and the dentist was getting visibly annoyed with me when I kept mentioning several times that it didn’t feel right and my teeth didn’t align. When she asked me to bite down harder, the glue broke and whilst she was fixing it kept mumbling “oh sh*t”.The glue was placed poorly and my front teeth are devastatingly not straight anymore, which is very distressing for me. Should’ve written this review earlier but needed to recover from this incident.Not sure if patient care was bad due to a language barrier but it was poor and I was meant to get a filler straight after but was too upset with how I was treated that I cancelled the appointment there and then.

Jammer genoeg weer een Tandarts die geld wil verdienen inplaats van gezondheid van mensen te doen.

Onprofessioneel en niet deskundig

I needed a new dentist and went to this practice because of all good reviews.Usual practice at first glance, nothing weird: friendly staff, smiling receptionists, good atmosphere. The dentist asked me: "How did you find us?" on which I said "Google reviews" - I've regretted it later when I saw a name of the receptionist, Olpay, who posted one of the positive reviews. And of course, it's his full right 'cause if you work as a receptionist at the practice, it does not mean that you cannot be a patient there.Anyway, the first visit was scheduled for control and mouth hygienist. No comments about the mouth hygienist which appeared to be a young and inexperienced lady - it felt like she was doing a standard cleaning procedure for the first time, finishing it off like she was scraping old cement off the wall! Very dissatisfied with her, but decided to make a second appointment for a tooth filling.Upon arrival to my second appointment, I needed to wait not less than 50 minutes before the treatment. I understand that there might happen all kinds of emergencies (like an elderly lady's bridge needing an urgent repair), but come on people, just reschedule and let me go. Instead, they apologized for waiting and gave me an anesthetic after 30 min waiting, after which I needed to wait 20 more min and obviously could not leave! The treatment itself was ok except dentist putting his hand on my face which started to itch (he needed to hold onto something?) Equipment was quite old too.I complained to the dentist that last time the mouth hygienist did not do her job properly, and he kind of corrected it but the result was far from perfect. I was tired, upset and did not want to continue with them anymore.Later, when I paid my bills and phoned i-Dental to write out of this practice, the receptionist asked me in an uninterested manner "Why do you want to write out?" I explained that I did not like their attitude towards the customer and I did not have a pleasant experience. No apologies followed.And it seems like this practice deleted my Google review!

Zeer vriendelijk en deskundige tandarts die alle tijd neemt voor je. Mijn dochter was 4 jaar oud toen zij gaatjes had en hij heeft met zijn engelengeduld haar zo goed geholpen. Top tandarts.

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