AT&T Internet Billing & Account Help | AT&T Community Forums (2024)

Need help understanding your bill?

Whether you need to pay your bill, manage your network, check on possible outages or send back some equipment, we've set up this page to help guide you to the right place.

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We have several convenient ways to pay your AT&T bill.

Learn how you can make payments online, over the phone, in person, and by mail.

You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.

Note: You can save time when you sign up with hassle-free paperless billing or AutoPay.

If you're experiencing issues with your Internet service, you can check to see if there's an outage in your area:
1. Go to https://www.att.com/outages/.
2. Enter your ZIP Code to check for outages in your area.
You can also sign into your account for personalized results.

If you like, you can sign up to get an alert or text about an internet outage:
1. Go to your myAT&T profile.
2. Select Internet.
3. Go to Service Alerts and update your info.

If you're having a problem connecting to the internet, you may see an error message on your screen. Part of that message includes an error code that starts with NAD.

Find out if you're getting an NAD error message because your service is down. Check to see if there's an outage in your area.

Learn about other reasons you might be getting a NAD error message.

Follow these steps to successfully reboot your modem or Wi-Fi gateway with a router connected and get your service up and running.

AT&T Smart Home Manager is an easy way to personalize and manage your home network info from your device.

If you have AT&T Internet with one of these Wi-Fi gateways, this app is free:
• Arris NVG599
• BGW210
• BGW320
• Motorola NVG589
• Pace 5031NV
• Pace 5168
• Pace 5268AC
• 2Wire 3600HGV
• 2Wire 3800HGV-B
• 2Wire 3801HGV

Note: AT&T Smart Home Manager is limited to home Wi-Fi networks. Features vary by gateway model.

Learn how to manage your home Wi-Fi network, connect devices to your network, and more.

We have what you need to set up your 3rd party modems & routers, smart TVs and gaming systems.

Let's get you connected!

Note: If you need to setup your gateway, AT&T Smart Wi-Fi Extender, or just learn what the lights on your equipment mean - we've also got you covered!

If you started the return process online, we’ll be in touch. Otherwise, chat with us or call us to get started.

Check your current internet speed with AT&T’s Internet Speed Test.

Check upgrade options in your AT&T account.

Learn about the factors that can affect Internet speed - and steps you can take to optimize your Internet!

Get a faster internet experience with AT&T Fiber. AT&T's best Fiber Internet plans include:
- Superfast upload and download speeds.
- Unlimited internet data included.
- No annual contract and no bundle required.

Learn how to optimize your Internet speed and where available, enjoy speeds up to 5 GIGs with AT&T Fiber.

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Phone calls to increase price or speed

We keep getting calls at our business from the “billing department” saying if we don’t increase our internet tier our price will go up “a lot of money.” For the just under a year we’ve only dealt with a single rep and everything has gone through him. We’re on the guaranteed price plan that was heavi

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Internet

Description above pretty much sums everything up. Every time that I'm on the AT&t website, there's an error occurring. I had $100 taken out of my account. No service given and when I tried to make an in-store appointment I was told the appointment was not there and that they could not help me an

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Internet

Internet Savings Offer

So I just realized there is an offer here"Internet Savings Offer: Subj to change and may be discontinued at any time. New residential customers who purchase an AT&T Fiber plan (300Mbps or higher) and have or subscribe to an eligible AT&T postpaid wireless plan will receive a $20/mo bill cred

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Internet

I HAVE BEEN CALLING AND CHATTING WITH AGENTS SINCE MONDAY. ON TUESDAY MORNING AN AGENT STATED HE HAD PLACED A MACD REQUEST AND HAD EXPEDITED IT. ON WEDNESDAY AND THURSDAY I CALLED AND WAS ASSURED THAT THE REQUEST WAS IN PROCESS. ON FRIDAY MORNING, THE AGENT ON THE PHONE INFORMED ME THERE WAS AN ERRO

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Internet

Internet Outage

We have no internet since last 24 hrs and AT&T keeps pushing timelines for resolution, without giving root cause or cause of delay to restore service. Funny part our neighbors across the street have internet with the same provider and AT&T can't move us to those circuits? Phone and Chat support (Edi

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Internet

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